Terms & Conditions

Terms & Conditions

 

General Please read these terms and conditions (“Terms and Conditions”) carefully. By using this Web site, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this Web site or make any purchase from it. These Terms and Conditions govern your use of, and any purchase from the Treasure Diamonds website, and constitute an agreement between you and Treasure Diamonds. Treasure Diamonds reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Payments We accept Visa, MasterCard, American Express, Paypal, KBC Payment, Belfius Direct Net and SOFORT Banking.

Bank Wire: Bank wire payments are accepted on all orders.

TAXES Taxes and duties are calculated according to your shipping destination and itemized BELGIUM VAT is applied to orders dispatched within the BELGIUM. Local VAT is applied to all other EU destinations.

Customers outside the EU-Union can claim the VAT back when the item is shipped to a Non EU country. The included VAT of 21% will be wired back to the customer by Bank transfer.

Shipping Cost Policy FREE SHIPPING ON ALL ORDERS WITHIN THE EU COUNTRIES For shipping outside these the EU region a supplementary charge will be added. This charge will be confirmed with customer before shipment.

Insurance Our shipments are fully insured.

Cancellation and Return Policy The User is entitled to revoke his ONLINE order within 14 calendar days following the day of delivering the Products. The purchased Product must be returned in undamaged state and in the original and sufficiently stamped box to TREASURE DIAMONDS return address . CERTIFIED SEALD DIAMONDS WILL NOT BE REFUNDED. The User must give his account number so that we can make the return payment of the purchase price. Due to the fluctuation of the Diamond Markets, TREASURE DIAMONDS will subtract 20% of the purchase amount (minimum 150 euro) for processing, handling and market fluctuations from the reimbursement amount. The shipment costs for returning the Products ordered online shall be borne by the User, Damaged and worn articles will not be refunded.

Special Diamond Orders and Custom Design Deposit of 50% will be charged when you place a special diamond order or request a custom designed product.  This deposit will not be reimbursed if order is cancelled or returned.

“On Hold” Deposits “On hold” deposits to guarantee jewelry and/or stone availability will not be reimbursed in case of cancellation of the purchase by the customer.

Purchase Approval All purchases are subject to the final approval of Treasure Diamonds. If the item (items) purchased is not available, Treasure Diamonds will offer a replacement item. If the customer does not accept the replacement item, customer will receive a 100% payment refund.